Management Training Courses in Egypt

Management Training Courses

Online or onsite, instructor-led live Management training courses in Egypt.

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Management Course Outlines in Egypt

Course Name
Duration
Overview
Course Name
Duration
Overview
7 hours
Overview
Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office
21 hours
Overview
In this instructor-led, live training in Egypt, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.
14 hours
Overview
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
14 hours
Overview
Introduction

Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.

The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.

Objective

Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.

This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.

Training Benefits

- Identify and meet customer expectations
- Communicate effectively with customers
- Manage customer perceptions
- Deal with different types of customers
- Respond effectively to in-person and telephone customer contacts
- Write effective emails and letters
- Manage stress
- Course Discussions and Exercise
- Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
14 hours
Overview
An effective customer care strategy is essential to the growth of your business. ... A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.

This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.

Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services or products to others.

This course will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

Helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors, review the quality of your current customer service, set objectives and establish a strategy to meet the following.

- Create and Increase Quality customer service.
- Critical Quality Customer Service Skills
- Communication skills with customers
- Conversations over the Telephone

- E-mail to Enhance Customer Service…
- How to Deal with Difficult Customers
- Do’s and Don’ts of Customer Service

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
- To learn more about ___, please visit: ___
14 hours
Overview
This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.

This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
14 hours
Overview
Audience

This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.

Description

This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.

It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).

The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
21 hours
Overview
Audience

Senior Managers who need an insight into the issues of Strategic Management and its application

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Case-Studies and Examples

By the end of the course, delegates will be able to:

- Define issues underpinning successful strategic leadership and the link to a strong organisational climate
- Describe a range of strategic business models and their potential implications for their own business
- Define the critical concepts underpinning building high performing teams and managing change
- Define and use key financial measures of strategic success
21 hours
Overview
Audience

This course is designed for all staff requiring a wider view of their part of the business; their specific roles within it; and of their involvement in improving its contribution to the organisation as a whole

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises

By the end of the workshop, attendees will be able to:

- Explain what “brand” is and how they can influence it
- Understand the process for Change strategies and your company’s position within them
- Detail the relevant principles underlying any change to a business
- Realise the importance of Customer / Stakeholder relationships in the successful running of any business
- Define the financial aspects of a business and of the delegates’ part of that business
- Determine the important aspects of negotiating to ensure the best possible outcome for their part of the business
7 hours
Overview
Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.
14 hours
Overview
This training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop strategic planning skills. It is not designed for academic purposes, but offers practical advice how to set goals, realize your plans, communicate them to colleagues and minimize conflict within the organisation.

This course focuses on strategic planning for primary care in which flexibility and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how the strategic models work, then we are going to apply them to primary care.

Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice. In these uncertain times in healthcare, you cannot afford not to take this course
7 hours
Overview
This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.

For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.

If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.
35 hours
Overview
Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.

Learning Objectives

After attending this course, delegates will be able to:

- Describe the main problems that are faced by a large bank;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management

Who Should Attend

- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
7 hours
Overview
KAIZEN is derived from Japanese and means "continuous improvement". It can be used in the workplace as well as in the work process.
14 hours
Overview
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
21 hours
Overview
This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.

It combines the worlds of product design and software design.
14 hours
Overview
When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT extends Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service).

In this instructor-led, live training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.

At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:

- Measure business performance.
- Quantify the return on "innovation".
- Assess business processes and identify waste.
- Reduce operating costs.
- Improve quality and performance.
- Improve service levels, manage change, and take advantage of emerging technologies.
- Maintain quality and stability over time.
- Make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit.

Format of the course

- Part lecture, part discussion, exercises and hands-on practice
14 hours
Overview
In this instructor-led, live training in Egypt (onsite or remote), participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

- Determining the root cause of inefficiencies.
- Measuring performance.
- Realizing the continuous improvement cycle.
- Organizing Kaizen events.
- Instilling a mindset of Lean thinking across the organization.
14 hours
Overview
In this instructor-led, live training in Egypt (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.

This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.
14 hours
Overview
Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value.

In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

- Calculating the true cost of fulfillment
- Lowering total costs across the supply chain
- Overcoming resistance to change
- Cultivating leadership and instilling a mindset of Lean thinking across the organization

Format of the course

- Part lecture, part discussion, exercises and hands-on practice
7 hours
Overview
There are no specific requirements needed to attend this course.
14 hours
Overview
This training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop practical marketing skills. It is not designed for academic purposes, but offers practical advice on understanding marketing strategy, realizing the importance of market segmentation, identifying patient groups not been catered to by primary care, creating effective, ethical strategies to boost your list size, ensuring that your communication materials are understood and reaching non native speakers of English.

This course focuses on marketing for primary care in which results and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how marketing campaigns work, then we are going to apply them to primary care and then your practice. Each course member will have the opportunity to create a marketing plan, learn how to implement it in practice and learn how to measure success.

The first practical course on marketing for general practice
21 hours
Overview
In this instructor-led, live training in Egypt, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.

By the end of this training, participants will be able to:

- Identify the Requirements for a successful QMS Audit.
- Create an Audit Checklist for a sample audit scenario.
- Report findings in accordance to ISO 9001 requirements.
- Write and grade non-conformity reports and evaluate proposals for corrective action.
- Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.
21 hours
Overview
Advanced Product Quality Planning (APQP) is a set of procedures and techniques for developing automotive products.

This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to understand and apply the APQP process to their product quality plans.

By the end of this training, participants will be able to:

- Understand APQP requirements and processes.
- Apply the APQP process to existing industrial processes.
- Use the most suitable tools for developing high quality products.
- Set up the systems needed to develop products and services that satisfy customer requirements.
- Use APQP to enable better collaboration between suppliers and customers.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
21 hours
Overview
IATF 16949, or International Automotive Task Force 16949, is one of the most widely used automotive QMS (Quality Management System) standards in the industry.

This instructor-led, live training (online or onsite) is aimed at professionals in the automotive industry who wish to create and manage a QMS in adherence to IATF 16949 standards.

By the end of this training, participants will be able to:

- Understand the IATF 16949 requirements.
- Create a Quality Management System that helps ensure customer satisfaction in the end product or service.
- Achieve best practice in the design, development, manufacturing, installation, and servicing of automotive products.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- This course is designed to provide practical knowledge that can be applied to solving real-world problems and not as a preparatory course for certification.
- To request a customized training for this course, please contact us to arrange.
28 hours
Overview
ISO 26262 defines the requirements for functional safety in the automotive sector.

This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization.

By the end of this training, participants will be able to:

- Understand functional safety as it relates to automotive hardware and software development.
- Understand the legal responsibilities and compliance requirements of ISO 26262.
- Implement the safety processes prescribed in ISO 26262.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Overview
This instructor-led, live training in Egypt (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.

By the end of this training, participants will be able to:

- Adopt a proactive and collaborative approach for enhancing supplier quality.
- Clearly define and communicate supply specifications and requirements.
- Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
- Use a QMS system to continuously monitor, inspect and audit supply chains.
- Ensure that suppliers provide the highest quality products and services.
21 hours
Overview
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
21 hours
Overview
Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
14 hours
Overview
This instructor-led, live training in Egypt (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

- Hire and lead a vibrant and innovative technical team.
- Effectively adopt and manage the technology needed to develop great products.
- Apply useful techniques and strategies for managing products and projects.
- Scale the company business and move it in the right direction.

Upcoming Management Courses in Egypt

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We offer:

  • Artificial Intelligence and Big Data systems to support your local operation
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