Course Outline
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Requirements
NA
Testimonials (7)
The way of leading the training - dynamic and professional
Marta - Hemmersbach GMBH
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
exercises and real problems
Jose Roberto Gonzalez Olvera - MICHELIN
Course - ITIL® Foundation V4
Send the presentation before to follow it with the trainer
Juan Carlos Mora - MICHELIN
Course - ITIL® Foundation V4
Trainer approach.
Alexandru
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
It has questions that help you understand how the ones on the exam will be formulated
Bianca
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
How composed he is. Also, how he structures his responses and how his delivery of message is clear.
Andrei
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the way it was provided