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Course Outline
Technical Support Fundamentals
- understand how the binary system works
- assemble a computer from scratch
- choose and install an operating system on a computer
- understand what the Internet is, how it works, and the impact it has in the modern world
- learn how applications are created and how they work under the hood of a computer
- utilize common problem-solving methodologies and soft skills in an Information Technology setting
The Bits and Bytes of Computer Networking
- describe computer networks in terms of a five-layer model
- understand all of the standard protocols involved with TCP/IP communications
- grasp powerful network troubleshooting tools and techniques
- learn network services like DNS and DHCP that help make computer networks run
- understand cloud computing, everything as a service, and cloud storage
Operating Systems and You: Becoming a Power User
- navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
- set up users, groups, and permissions for account access
- install, configure, and remove software on the Windows and Linux operating systems
- configure disk partitions and filesystems
- understand how system processes work and how to manage them
- work with system logs and remote connection tools
- utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
System Administration and IT Infrastructure Services
- utilize best practices for choosing hardware, vendors, and services for your organization
- understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
- understand how to make the most of the cloud for your organization
- manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
- choose and manage the tools that your organization will use
- backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
- utilize systems administration knowledge to plan and improve processes for IT environments
IT Security: Defense against the digital dark arts
- how various encryption algorithms and techniques work as well as their benefits and limitations.
- various authentication systems and types.
- the difference between authentication and authorization.
- how to evaluate potential risks and recommend ways to reduce risk.
- best practices for securing a network.
- how to help others to grasp security concepts and protect themselves.
Requirements
- No degree or experience required.
35 Hours
Testimonials (1)
Responses with solutions and practical use.
