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Course Outline
1. Overview of JIRA Platform and Administration Concepts
- Introduction to JIRA and its role in agile project and issue management
- Understanding JIRA architecture and core components
- Overview of JIRA administration responsibilities
- JIRA deployment models and environments
- Understanding JIRA applications, projects, issues, workflows, and configurations
2. JIRA Features and Administration Interface
- Navigating the JIRA administration console
- Understanding global settings and project-level configurations
- Managing system information and configuration options
- Overview of JIRA logs, monitoring, and maintenance activities
Practical Exercise:
- Exploring the JIRA administration interface
- Reviewing existing system configurations
Installing and Configuring JIRA
1. Preparing the JIRA Environment
- System requirements and prerequisites
- Installing required components using containers
- Database configuration overview
- Configuring application properties
2. Deploying a JIRA Instance
- Installing and initializing JIRA
- Performing initial configuration
- Configuring application settings
- Verifying installation and system health
Practical Exercise:
- Deploying JIRA in a containerized environment
- Performing initial system configuration
III. Managing JIRA Projects and Customization
1. Creating and Configuring JIRA Projects
- Understanding project types and templates
- Creating company-managed and team-managed projects
- Configuring project details and settings
- Managing project roles and responsibilities
2. Customizing JIRA for Business Requirements
- Configuring issue types
- Creating and managing custom fields
- Configuring screens and screen schemes
- Managing workflows and workflow schemes
- Configuring priorities, statuses, and resolutions
Practical Exercise:
- Creating a customized project environment
- Configuring project-specific requirements
IV. User, Group, and Role Management
1. Managing JIRA Users
- Creating and managing user accounts
- User authentication and directory integration overview
- Managing user profiles and access
2. Managing Groups and Project Roles
- Creating and maintaining user groups
- Assigning project roles
- Managing administrative responsibilities
- Best practices for user organization
Practical Exercise:
- Creating users and groups
- Assigning project roles and permissions
V. JIRA Permissions and Security Management
1. Understanding JIRA Security Architecture
- Global permissions
- Project permissions
- Issue security levels
- Permission schemes
2. Implementing Security Controls
- Designing permission models
- Applying least-privilege principles
- Managing access restrictions
- Auditing user permissions
Practical Exercise:
- Creating and applying security schemes
- Testing user access levels
VI. Dashboards, Reports, and Notifications
1. Configuring JIRA Dashboards
- Creating and managing dashboards
- Adding and configuring gadgets
- Sharing dashboards with teams
- Designing dashboards for different stakeholders
2. Managing Emails and Notifications
- Configuring SMTP settings
- Creating notification schemes
- Managing event-based notifications
- Troubleshooting notification issues
Practical Exercise:
- Building project dashboards
- Configuring notification rules
VII. JIRA Maintenance, Upgrades, and Troubleshooting
1. JIRA Administration and Maintenance Activities
- Monitoring system performance
- Managing application logs
- Backup and recovery considerations
- Maintaining system stability
2. Upgrading and Migrating JIRA
- Upgrade planning and preparation
- Version compatibility considerations
- Migration strategies
- Post-upgrade validation
3. Troubleshooting Common JIRA Issues
- Diagnosing configuration problems
- Resolving user access issues
- Troubleshooting workflow and notification problems
- Performance troubleshooting techniques
Practical Exercise:
- Analyzing JIRA issues using logs
- Applying troubleshooting methods
VIII. JIRA Service Management Administration
1. Deploying JIRA Service Management
- Introduction to JIRA Service Management concepts
- Service projects and request types
- Configuring service portals
2. Customizing Service Management Features
- Creating request workflows
- Managing service desk users
- Configuring queues and SLAs
- Setting up knowledge bases
- Managing customer communication
Practical Exercise:
- Creating and configuring a service desk project
- Handling service requests collaboratively
IX. Integration and Advanced Administration Topics
1. JIRA Integrations Overview
- Connecting JIRA with external systems
- Authentication and integration considerations
- Managing plugins and extensions
2. Administration Best Practices
- Configuration management
- Documentation practices
- Change management approach
- Maintaining scalable JIRA environments
X. Summary and Next Steps
- Review of key JIRA administration concepts
- Discussion of real-world administration challenges
- Recommended practices for maintaining enterprise JIRA environments
- Q&A and knowledge assessment
Requirements
- An essential understanding of JIRA
Audience
- System administrators
7 Hours
Testimonials (2)
Interested in everyone making good progress.
Javier Acero de la Cruz - WES Trade Ltd
Course - JIRA for Administrators
Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.
